1. Detailed description of goods and/or services
    Labotessa (Pty) Ltd is a business in the hospitality industry that sells accommodation.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 1 day confirmed by way of email.
  3. Return and Refunds policy
    The provision of goods and services by Labotessa (Pty) Ltd is subject to availability. In case of unavailability, Labotessa (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 2% administration fee.
  4. Customer Privacy policy
    Labotessa (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For purposes of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569
  5. Payment options accepted
    Payment may be made via Visa, MasterCard or American Express Cards or by bank transfer into the Labotessa (Pty) Ltd’s bank account, the details of which will be provided on request.
  6. Card acquiring and security
    Card transactions will be acquired for Labotessa (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Labotessa (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more details on DPO PayGate refer to www.paygate.co.za
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Labotessa (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Labotessa (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents of communication whatsoever nature, Church Square 5, 8001 Cape Town, South Africa.
  11. Variation
    Labotessa (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Labotessa (Pty) Ltd based in South Africa trading as private company and with registration number 2018/206348/07.
  13. Labotessa (Pty) Ltd contact details
    Company Physical Address: Church Square 5, Cape Town, South Africa, 8001
    Email: stay@labotessa.com Telephone: +27 (21) 010 6600